Aetna Inc. - Citrix Minimum Client PC System Requirements

Click here for Self Help Guide (PDF)


         My Virtual Desktop(s) and/or Virtual Application(s) are missing after Logon? Click here for QRG

 PC Requirements

         Windows 7 SP1 or greater

Internet Browser Requirements

         Internet Explorer 8.0 or greater

         Mozilla Firefox 3.0 or greater

         Chrome 33.x or greater (HTML5 41.x or greater)

         Safari 5.x or greater

Citrix Receiver Requirements (Minimum)

         Citrix Receiver for Windows 3.4+

         Citrix Receiver for Mac 11.7+

         Citrix Receiver for iOS 5.9+ (iPad & iPhone)

         Citrix Receiver for Android 3.5+

         Citrix Receiver for Linux 13.1+

         Citrix Receiver for Windows 8/RT (1.4+)

         Citrix Receiver for Windows Phone 8 (1.1+)

         Citrix Receiver for Chromebook (1.6+)

Downloading the most current version of Citrix Receiver

Note: Citrix has created a *Receiver Cleanup Utility* that is highly recommended to properly uninstall the existing Citrix Receiver on any Microsoft Windows (only applicable to Citrix Receiver installed on Windows) devices before your install a newer Receiver version. Click here for detailed instructions for using the Receiver Cleanup Utility prior to installing the latest Citrix Receiver.

Note: If you have difficulties connecting to Virtual Application(s) or Desktop(s).

Please upgrade the Citrix Receiver version on your physical PC/tablet to the latest version, see Downloading Citrix Receiver section above.


For Example:

Connection Error. Citrix Receiver could not establish connection with remote host. Please contact your administrator for assistance.


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