Aetna Inc. - Citrix Minimum Client PC System Requirements
Click here for Self Help Guide (PDF)
· My Virtual Desktop(s) and/or Virtual Application(s) are missing after Logon? Click here for QRG
· Windows 7 SP1 or greater
Internet Browser Requirements
· Internet Explorer 8.0 or greater
· Mozilla Firefox 3.0 or greater
· Chrome 33.x or greater (HTML5 41.x or greater)
· Safari 5.x or greater
Citrix Receiver Requirements (Minimum)
· Citrix Receiver for Windows 3.4+
· Citrix Receiver for Mac 11.7+
· Citrix Receiver for iOS 5.9+ (iPad & iPhone)
· Citrix Receiver for Android 3.5+
· Citrix Receiver for Linux 13.1+
· Citrix Receiver for Windows 8/RT (1.4+)
· Citrix Receiver for Windows Phone 8 (1.1+)
· Citrix Receiver for Chromebook (1.6+)
Downloading the most current version of Citrix Receiver
Note: Citrix has created a *Receiver Cleanup Utility* that is highly recommended to properly uninstall the existing Citrix Receiver on any Microsoft Windows (only applicable to Citrix Receiver installed on Windows) devices before your install a newer Receiver version. Click here for detailed instructions for using the Receiver Cleanup Utility prior to installing the latest Citrix Receiver.
Note: If you have difficulties connecting to Virtual Application(s) or Desktop(s).
Please upgrade the Citrix Receiver version on your physical PC/tablet to the latest version, see “Downloading Citrix Receiver” section above.
Connection Error. Citrix Receiver could not establish connection with remote host. Please contact your administrator for assistance.